Lompoc Police Dispatch Center

The Lompoc Police Dispatch Center is the primary Public Safety Answering Point (PSAP) for the City of Lompoc’s 9‑1‑1 emergency services. The center is staffed 24 hours a day, 7 days a week. Dispatchers coordinate police and fire responses, manage ambulance requests within city limits, and handle all after‑hours City of Lompoc Utility emergency calls.

All dispatchers are P.O.S.T. certified through the California Commission on Peace Officer Standards and Training, which establishes statewide minimum training and selection standards for law enforcement personnel.

 In 2025, the Dispatch Center handled nearly 24,045 emergency (9‑1‑1) calls and more than 52,489 non‑emergency calls for service.

How to Use 9‑1‑1

Stay calm. Take a breath and speak clearly. Emergencies are stressful, and dispatchers understand that, but calm communication helps get you the right help quickly.

Start with your location. Tell the dispatcher exactly where the emergency is happening and what type of emergency you are reporting.

Follow the dispatcher’s questions. It may feel like the call is taking a long time, but help is often already being sent while you are still on the line.

Do not hang up until the dispatcher tells you it is okay to do so.

If you dial 9‑1‑1 by mistake: Do not hang up. Stay on the line and calmly explain the mistake. You will not get in trouble, and this helps ensure there is no actual emergency.

Text‑to‑911

Text‑to‑911 allows you to send a text message to reach emergency call takers. The Lompoc Police Department is still in the process of implementing this service. Until it becomes available, please follow these guidelines:

• Always make a voice call to 9‑1‑1 if you can.

• Once text‑to‑911 is available, a voice call will still be the preferred method whenever possible.

• If you attempt to text 9‑1‑1 and receive a bounce‑back message, your text did not go through—please make a voice call instead.

• If you are deaf, hard of hearing, or have a speech disability and text‑to‑911 is not available, use a TTY or telecommunications relay service if possible.

Help Us Help You

Call 9‑1‑1 only for:

• Immediate threats to life or safety

• Any fire

• Medical emergencies

• Crimes in progress

If your situation does not fit these categories, please use our non‑emergency number: (805) 736‑2341.

CallHyper

CallHyper is an AI‑powered call management system that assists police and emergency call centers with handling incoming non‑emergency calls. The system can:

• Answer and triage non‑emergency calls

• Ask basic questions and collect key information

• Determine whether a dispatcher or officer is needed

• Route calls to the appropriate department

• Transcribe conversations for documentation

The goal of CallHyper is to reduce call volume for dispatchers and front‑desk staff by managing routine or non‑urgent calls. This allows personnel to focus on higher‑priority incidents while ensuring the public still receives timely assistance and accurate information handling.